| Exported Item |
Error Message/Notes |
Resolution |
| Carriers |
The string "XXXXXX" in the field "Name" is too long. Please make it shorter and try again |
Reduce # of characters |
| Currencies |
This feature is not enabled or not available in this version of QuickBooks |
If you are trying to export multiple currencies, you may enable this feature on your QuickBooks Preferences. If not, mark this error as "Do Not Export" |
| Customer Invoices |
The customer "XXXXXX" specified in the request cannot be found. |
Re-Export customer XXXXXX |
| Customer Invoices |
The Customer "XXXXXX" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in… |
Re-Export Customer "XXXXXX" |
| Customer Invoices |
The Invoice "[CUSTOMER] [Invoice #: xxxx]" specified in the request cannot be found. |
Re-Export the Customer |
| Customer Invoices |
The invoice already exists in QuickBooks and the export will result in a double record. |
Find and verify on QuickBooks that the Invoice Exists. If QuickBooks has an invoice with the same invoice number, rename the existing invoice on QuickBooks and try exporting this invoice again. If QuickBooks already has the invoice in question, mark it as "Do Not Export" |
| Customer Invoices |
The Product "XXXXXX" specified in the request cannot be found. |
Re-Export Product XXXXXX |
| Customer Invoices |
The string "XXXXXX" in the field "FullName" is too long. Please make it shorter and try again |
Reduce # of characters |
| Customer Invoices |
The string "XXXXXX" in the field "PONumber" is too long. Please make it shorter and try again. |
Reduce # of characters on the PO Number |
| Customer Invoices |
There is an invalid reference to QuickBooks AR Account "XXXXXX" in the Invoice. QuickBooks error message: The currency of the account must be either in the home currency or the transaction currency. |
Edit Customer >Additional Info: Make sure Preferred Currency matches the QuickBooks Accounts Receivable Currency |
| Customer Invoices |
There is an invalid reference to QuickBooks Sales Rep "XXXXXX" in the Invoice. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in QuickBooks before this item can be exported. |
Re-Export Sales Rep "XXXXXX" |
| Customers |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export the Customer to QuickBooks |
| Customers |
The name "XXXXXX" of the list element is already in use |
Re-link Failed Export |
| Customers |
There was an error when modifying a Customers list, element "XXXXXX". QuickBooks error message: Cannot merge list elements |
AdvancePro detects a duplicate record, find the duplicate on QuickBooks (including inactive records), and renames the duplicate to make it unique |
| Customers |
The "customer credit card expiration year" field has an invalid value "14". QuickBooks error message: Invalid Date |
14 is the year (2014) - this is caused by an expired year # |
| Default Settings |
The name "Tracking#" of the list element is already in use |
Enable Tracking # Export on QuickBooks |
| Default Settings |
Default Shipping Charge - The query request has not been fully completed. There was a required element ("Shipping") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export Default Items to QuickBooks |
| Default Settings |
The query request has not been fully completed. There was a required element ("Tax Paid on Bills") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Setup Tax Paid on Bills on QuickBooks |
| Default Settings |
The query request has not been fully completed. There was a required element ("Default Tax Agency") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Setup Default Tax Agency on QuickBooks |
| Inventory Adjustment |
The Product "XXXXXX" specified in the request cannot be found. |
Re-Export the Product to QuickBooks |
| Products |
The given object ID "0" in the field "list ID" is invalid |
Re-Export the Product to QuickBooks |
| Products |
The given object ID "QuickBookS_EXISTS" in the field "list ID" is invalid |
Re-Export the Product to QuickBooks |
| Products |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export Product XXXXXX |
| Products |
The string "SR-112 TIME CODE DISTRIPALYZER-1" in the field "Name" is too long. Please make it shorter and try again. |
Reduce # of characters on the Product Name Field |
| Products |
There is an invalid reference to QuickBooks asset account "[INVENTORY ASSET]" in the ItemInventory. QuickBooks error message: The specified Account does not exist in the list. |
Check if the Asset Account exists in QuickBooks. You may Re-Import your QuickBooks accounts (check the box to maintain account settings) by going to QuickBooks Tab >> Settings >> Export Tab >> Re-Import ; This will refresh the list of accounts on AP |
| Products |
There is an invalid reference to QuickBooks ItemAssembly line "XXXXXX" in the ItemInventoryAssembly's item assembly line. QuickBooks error message: Invalid argument. The specified record does not exist in the list. |
Re-Export the SKU "XXXXXX" |
| Products |
There is an invalid reference to QuickBooks Vendor "XXXXX" in the Item Non-Inventory. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in QuickBooks before this item can be exported. |
Re-Export Vendor "XXXXX" |
| Products |
There was an error when converting the quantity "0" in the field "reorder point". QuickBooks error message: The min quantity must be less than the max quantity |
Edit the Item on QuickBooks and delete the zeroes on the Min and Max Reorder Quantities (leaving it as a blank) |
| Products |
There was an error when modifying an ItemNonInventory Cannot use SalesAndPurchaseMod aggregate when the item is not reimbursable |
Edit the Item on QuickBooks and see if the option for "This service is used in assemblies or is performed by a subcontractor or partner" is Checked. If not, Check this option and export again |
| Products |
This operation is not allowed in multi-user mode |
Switch to Single-user Mode |
| Sales Reps |
There was an error when saving a SalesReps list element "XX". QuickBooks error message: The name you have chosen is already associated with another sales rep. |
Verify if QuickBooks Sales Rep (Employee) does not have a duplicate record with Customers, Vendors, Accounts, etc |
| Sales Reps: Employee |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export the Sales Rep. Make sure it does not exist as a Vendor/Customer Record on Both AP and QuickBooks |
| Sales Reps: Employee |
Insufficient permission level to perform this action |
Login as QuickBooksAdministrator and Export to QuickBooks again |
| Vendors |
Cannot clear the element in the Name field |
Edit Vendor and Check the box for "QuickBooks Name, Same as Company Name", then Re-Export to QuickBooks |
| Vendors |
The name "XXXXXX" of the list element is already in use |
Re-link Failed Export |
| Vendors
|
There was an error when composing an address in "". QuickBooks error message: There are not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block. |
Check Shipping/Billing Addresses of the Vendor if they are within the prescribed character limit (See article on Cell E3) |
| Vendors |
There was an error when modifying a Vendors list, element "XXXXXX". QuickBooks error message: Cannot merge list elements |
AdvancePro detects a duplicate record, find the duplicate on QuickBooks (including inactive records), and renames the duplicate to make it unique
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