| Exported Item |
Error Message/Notes |
Resolution |
| Carriers |
The string "XXXXXX" in the field "Name" is too long. Please make it shorther and try again |
Reduce # of characters |
| Currencies |
This feature is not enabled or not available in this version of QuickBooks |
If you are trying to export multiple currencies, you may enable this feature on your QuickBooks Preferences. If not, mark this error as "Do Not Export" |
| Customer Invoices |
The customer "XXXXXX" specified in the request cannot be found. |
Re-Export customer XXXXXX |
| Customer Invoices |
The Customer "XXXXXX" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in… |
Re-Export Customer "XXXXXX" |
| Customer Invoices |
The Invoice "[CUSTOMER] [Invoice #: xxxx]" specified in the request cannot be found. |
Re-Export the Customer |
| Customer Invoices |
The invoice already exists in QB and the export will result in a double record. |
Find and verify on QB that the Invoice Exists. If QB has an invoice with the same invoice number, rename the existing invoice on QB and try exporting this invoice again. If QB already has the invoice in question, mark as "Do Not Export" |
| Customer Invoices |
The Product "XXXXXX" specified in the request cannot be found. |
Re-Export Product XXXXXX |
| Customer Invoices |
The string "XXXXXX" in the field "FullName" is too long. Please make it shorter and try again |
Reduce # of characters |
| Customer Invoices |
The string "XXXXXX" in the field "PONumber" is too long. Please make it shorter and try again. |
Reduce # of characters on the PO Number |
| Customer Invoices |
There is an invalid reference to QuickBooks AR Account "XXXXXX" in the Invoice. QuickBooks error message: The currency of the account must be either in home currency or the transaction currency. |
Edit Customer >Additional Info : Make sure Preferred Currency matches the QB Accounts Receivable Currency |
| Customer Invoices |
There is an invalid reference to QuickBooks Sales Rep "XXXXXX" in the Invoice. QuickBooks error message: Invalid argument. The specified record does not exists in the list. The specified record must first exist in QuickBooks before this item can be exported. |
Re-Export Sales Rep "XXXXXX" |
| Customers |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export the Customer to QB |
| Customers |
The name "XXXXXX" of the list element is already in use |
Re-link Failed Export |
| Customers |
There was an error when modifying a Customers list, element "XXXXXX". QuickBooks error message: Cannot merge list elements |
AdvancePro detects a duplicate record, find the duplicate on QB (including inactive records) and rename the duplicate to make it unique |
| Customers |
The "customer credit card expiration year" field has an invalid value "14". QuickBooks error message: Invalid Date |
14 is the year (2014) - this is caused by an expired year # |
| Default Settings |
The name "Tracking#" of the list element is already in use |
Enable Tracking # Export on QuickBooks |
| Default Settings |
Default Shipping Charge - The query request has not been fully completed. There was a required element ("Shipping") that could not be found in QuickBoks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export Default Items to QuickBooks |
| Default Settings |
The query request has not been fully completed. There was a required element ("Tax Paid on Bills") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Setup Tax Paid on Bills on QuickBooks |
| Default Settings |
The query request has not been fully completed. There was a required element ("Default Tax Agency") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Setup Default Tax Agency on QuickBooks |
| Inventory Adjustment |
The Product "XXXXXX" specified in the request cannot be found. |
Re-Export the Product to QB |
| Products |
The given object ID "0" in the field "list ID" is invalid |
Re-Export the Product to QB |
| Products |
The given object ID "QB_EXISTS" in the field "list ID" is invalid |
Re-Export the Product to QB |
| Products |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export Product XXXXXX |
| Products |
The string "SR-112 TIME CODE DISTRIPALYZER-1" in the field "Name" is too long. Please make it shorter and try again. |
Reduce # of characters on the Product Name Field |
| Products |
There is an invalid reference to QuickBooks asset account "[INVENTORY ASSET]" in the ItemInventory. QuickBooks error message: The specified Account does not exist in the list. |
Check if the Asset Account exists in QB. You may Re-Import your QB accounts (check the box to maintain account settings) by going to QB Tab >> Settings >> Export Tab >> Re-Import ; This will refresh the list of accounts on AP |
| Products |
There is an invalid reference to QuickBooks ItemAssembly line "XXXXXX" in the ItemInventoryAssembly's item assembly line. QuickBooks error message: Invalid argument. The specified record does not exist in the list. |
Re-Export the SKU "XXXXXX" |
| Products |
There is an invalid reference to QuickBooks Vendor "XXXXX" in the Item Non-Inventory. QuickBooks error message: Invalid argument. The specified record does not exist in the list. The specified record must first exist in QuickBooks before this item can be exported. |
Re-Export Vendor "XXXXX" |
| Products |
There was an error when converting the quantity "0" in the field "reorder point". QuickBooks error message: The min quanity must be less than the max quantity |
Edit the Item on QB and delete the zeroes on the Min and Max Reorder Quantities (leaving it as a blank) |
| Products |
There was an error when modifying a ItemNonInventory Cannot use SalesAndPurchaseMod aggregate when the item is not reimbursable |
Edit the Item on QB and see if the option for "This service is used in assemblies or is performed by a subcontractor or partner" is Checked. If not, Check this option and export again |
| Products |
This operation is not allowed in multi-user mode |
Switch to Single-user Mode |
| Sales Reps |
There was an error when saving a SalesReps list element "XX". QuickBooks error message: The name you have chosen is already associated with another sales rep. |
Verify if QB Sales Rep (Employee) does not have a duplicate record with Customers, Vendors, Accounts, etc |
| Sales Reps: Employee |
The query request has not been fully completed. There was a required element ("XXXXXX") that could not be found in QuickBooks. Please make sure the item you are trying to link exists in QuickBooks with exactly the same name as in AdvancePro. |
Re-Export the Sales Rep. Make sure it does not exist as a Vendor/Customer Record on Both AP and QB |
| Sales Reps: Employee |
Insufficient permission level to perform this action |
Login as QB Administrator and Export to QB again |
| Vendors |
Cannot clear the element in the Name field |
Edit Vendor and Check the box for "QB Name, Same as Company Name", then Re-Export to QB |
| Vendors |
The name "XXXXXX" of the list element is already in use |
Re-link Failed Export |
| Vendors
|
There was an error when composing an address in "". QuickBooks error message: There is not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block. |
Check Shipping/Billing Addresses of the Vendor if they are within the prescribed character limit (See article on Cell E3) |
| Vendors |
There was an error when modifying a Vendors list, element "XXXXXX". QuickBooks error message: Cannot merge list elements |
AdvancePro detects a duplicate record, find the duplicate on QB (including inactive records) and rename the duplicate to make it unique
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