Importing Returns (Auto Importing)

  1. Go to Admin > Utilities > Order Import > Select Customer Return 
  2. Check the box for Allow Auto Import 
  3. Enter Time Interval (minimum 15 minutes) 
  4. Select File Extension 
  5. Select Schema (Previously created for manual import)
  6. Click on Save to save the setting or Import to start importing. 

    Note: Files to be Auto Imported should be placed on: 

    C:\Program Files\AdvancePro\Returns\New for 32-bit computers 

    - C:\Program Files (x86)\AdvancePro\Returns\New for 64-bit computers 


    Successful import will go to: 

    C:\Program Files\AdvancePro\Returns\Processed for 32-bit computers 

    - C:\Program Files (x86)\AdvancePro\Returns\Processed for 64-bit computers 


    Failed Import will go to 

    - C:\Program Files\AdvancePro\Returns\Failed for 32-bit computers 

    - C:\Program Files (x86)\AdvancePro\Returns\Failed for 64-bit computers 

  7.  The return(s) should then show up in the Returns>View All Customer Returns screen with an order status of “Open”.  If the “Auto-Process” option was selected at the import stage, it should show a status of “Processed”.
  8.  A return that has been auto-processed should increase the number on the Warehouse screen for Customer Returns
  9.  The return should be listed in Warehouse>Customer Returns as a return with status of To be Received

    If Invoice no column is not provided then, combine the data considering the RMA No.  Import as a separate return if there is a gap between the same RMA number

    • RMA number is not a unique piece of information and can be duplicated.  You can have the same RMA number for different customers.  This should create separate returns per customer.

      This customization is only for customer returns, not vendor returns.