- Knowledge Base
- CITRIX
How to fix ICAWebWrapper.msi issue when launching an app from the web portal
On Opening the app from web portal results in the pop-up message as seen below:
Resolution:
1. Extract the Citrix Receiver installer (Citrixreceiver.exe). If .exe is not available, download and extract file from here
![](https://help.advanceprotech.com/hubfs/image-959.png)
2. Locate ICAWebWrapper.msi from the extracted folder.
![](https://help.advanceprotech.com/hubfs/image-960.png)
3. Copy and paste it to "C:\Program Files (x86)\Citrix "
4. Open program from Citrix and when you get the pop-up, browse for the file and hit OK
The program should then run