- Knowledge Base
- INSTALLATION
1628: Failed to complete installation.
Installation issues may arise if the same installation has two instances running simultaneously. This may cause a conflict between the two instances of the installation engine.
Procedure:
Detect if another installation process is running
- Press Ctrl + Alt + Del and select Task Manager.
- Go to the Processes tab.
- Check the running processes for any or some of these names:
- setup.exe
- isetup.exe
- ikernel.exe
- msiexec.exe
- idriver.exe
- IsUninst.exe
- IsUn16.exe
- Uninst.exe
- Uninst16.exe
End previously running installation processes
Follow these steps for any of the above processes that are found running on the system.
- Select each process.
- Select End Process.